This policy covers subscriptions to software published by The Bit Better Company of Manhattan LLC. It forms part of our Terms of Service. We would rather refund someone than have an unhappy customer, and the rules below are written in that spirit.
The short version
Fourteen days, money back, no questions asked. If you are not happy with a subscription, tell us within 14 days of your first payment and we will refund it in full. You can cancel at any time, and your access runs to the end of the period you have already paid for.
Refunds
- First payment. We refund the first payment on any subscription in full if you ask within 14 days of that payment. You do not need to give a reason.
- Annual plans. If you cancel an annual plan within 30 days of purchase, we refund the unused portion on a pro rata basis. After 30 days, an annual plan runs to the end of its term and then stops.
- Renewals. Monthly renewals after the first payment are not normally refunded, because you can cancel before any renewal and keep the access you paid for. That said, if a renewal caught you by surprise and you have not used the product in that period, write to us and we will refund it.
- Our mistakes. If you were charged the wrong amount, charged twice, or charged after cancelling, we refund it in full as soon as we confirm what happened. There is no time limit on this.
- Retired products. If we withdraw a paid product, we refund the unused portion of every active subscription to it.
Refunds are issued to the original payment method through our payment processor. Most arrive within 5 to 10 business days, depending on your bank. To request one, email support@bitbettercompany.com from the address on your account.
How to cancel
You can cancel a subscription at any time, in either of two ways:
- Open your account settings and cancel there. It takes one click and takes effect immediately.
- Or email support@bitbettercompany.com and ask us to cancel it. We will process it within two business days and confirm by reply.
There is no cancellation fee, no minimum term, and no notice period. When you cancel, your subscription stops renewing and your paid access continues until the end of the billing period you have already paid for. We do not delete your account when you cancel, so you can start again later without losing your settings. If you want the account deleted as well, say so and we will do it.
Free access
Parts of our products, including Trade The Cycle as it stands today, are free to use. Free access costs nothing, so there is nothing to cancel and nothing to refund. If you have a paid subscription and it lapses, you keep whatever free access the product offers.
Physical goods
We do not sell physical goods. Nothing is shipped, so there are no returns, no return shipping, and no restocking fees.
Disputes and chargebacks
If you do not recognize a charge, or you think something has gone wrong, please email us before opening a dispute with your bank. We reply within two business days, we can usually explain or fix the charge on the spot, and we will refund rather than argue when the charge was a mistake on our side.
Charges from us appear on a statement under the name of the product you subscribed to or as The Bit Better Company. If a chargeback is filed, we will respond to it with the transaction record, but we would much rather resolve it directly with you.
Where we sell
Our subscriptions are sold to individuals for their own use. We do not offer them where doing so would be prohibited by the laws of your country or by United States export and sanctions rules, and we may decline or refund an order for that reason. Our products carry no export restricted technology.
Contact us
Refund and cancellation requests, and anything else about billing, go to support@bitbettercompany.com, or by post to The Bit Better Company of Manhattan LLC, 971 US Highway 202N, Ste N, Branchburg, NJ 08876, United States. We reply within two business days.